Job Summary

The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned territory to ensure loyalty, satisfaction, and retention. The successful candidate will serve as the key liaison between United and its customers , actively anticipating needs, resolving concerns, and leading performance and quality conversations at the store and regional levels. This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands‑on, customer‑first approach to deliver exceptional partner and customer experiences , increase revenue per store, and improve retention metrics.

Customer Relationships & Communication

• Function as the face of U...