***This job can be filled to align with any Cigna/Evernorth multifunction office location***

The Sr. Account Manager is responsible for ensuring clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day client relationship. Accountable for core service delivery for clients working cross-functionally with all operational. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes and resources to anticipate and exceed clients’ needs and expectations. Collaborates with Account Directors on client activity, expectations, and service needs.

**ESSENTIAL FUNCTIONS**

*Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and product offerings.
*Daily interaction with clients, consultan...