Responsibilities:

• Identifying and improving efficiencies within scheduling technologies 

• Produce and analyze WFM operational metrics 

• Forecast and recommend staffing decisions, manage scheduling of user lunch and breaks and meetings/trainings 

• Communicating clearly with Operational teams and leaders 

• Provide recommendations to Operations based on valid data regarding staffing 

Required Qualifications: 

• Bachelor’s degree or equivalent experience 

• Strong Excel skills 

• A collaborative mentality and ability to interact across multiple teams 

• Ability to work well within a team of other WFM analysts 

• Ability to multi-task and independently manage project demands in a dynamic environment

• Previous WFM experience

• Detailed orient...