Be a subject matter expert on all existing customer engagement and onboarding services to create UX UI Design customer journeys on all Digital Channels (Mobile Web & Staff Tablets) and Digital Products (CASA Cards Lending NHL Elite etc).

UX UI Design activities would include to work as part of cross-functional teams in unison to conduct best practise market user research usability testing create new digital customer journeys before launch to customer and staff which contributes to the overall innovation delivery of digital product solutions - as well as also the continuous support & maintenance design testing activities as part of ongoing journey efficiencies

Key Responsibility

• Design transformative customer journeys across all digital channels and products in consideration to Product Owner requirements including to act as a quality control for ad hoc sanity design testing prior to the go live of new digital solutions across multiple delivery squads dr...