**Job Overview:**
The Specialist, Technology Solutions is a senior-level individual contributor with deep subject matter expertise in Amazon Connect and AWS platform services, who independently leads complex, cross-functional analyses and solution design initiatives. Acting as a bridge between business stakeholders and technical teams, this role evaluates ambiguous business needs, develops innovative process models, and delivers data-driven recommendations that inform strategic decisions and major technology investments.
The analyst translates requirements into scalable, secure AWS-based Contact Center solutions leveraging AWS Connect and adjacent platform services such as IAM, Lambda, Lex, Bedrock, DynamoDB, Glue, and QuickSight, while ensuring alignment with information security and enterprise architecture standards. They influence project direction by identifying system interdependencies, assessing feasibility and risk, and guiding stakeholders toward high-value outcomes that ...