Design, develop and oversee the deployment of new IT processes and any changes to the existing IT processes. Define and maintain the IT reference process framework and ensure it is leveraged across IT. Create and maintain a centralised repository of process and related artefacts (e.g., procedures, templates, forms). Identify and implement initiatives to improve efficiency and effectiveness of IT Processes.

• Participate in the implementation of an enterprise application for insurers
• Understand the business requirements, do a gap analysis on the application to identify solution approaches, including design approaches, and finalise these with the users
• Act as a liaison between the business users and the project development and testing team
• Configure Business rules, calculations and formula using an object-orientated rule engine
• Design and execute test cases to verify the user expect...