Specialist Platform and Compute Engineer

About the job Specialist Platform and Compute Engineer

Role Responsibilities

Maintain service availability for customers by performing routine maintenance, proactively monitoring alerts and status changes, and handling project-related duties for new and changing infrastructure deployments.

• Regularly update customers on the progress of incidents, problems, and changes via telephone and email.
• Regularly update the company7s ticketing systems (Service Now / Autotask) with detailed notes on incidents, problems, and changes.
• Complete customer Change Requests, including impact and risk analysis and implementation (out of hours if required).
• Provide technical consultancy across the business to ensure performance, integrity, and support for Platform and Compute Support opportunities.
• Offer senior technical assistance when Tier 1 resources cannot resolve cus...