Responsibilities Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro‑active monitoring of alerts and status changes etc. Perform project related duties with regards to new and changing infrastructure deployments as required. Regularly updating customers on progress of incidents, problems and changes by telephone and email. Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests. Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required. Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Platform and Compute Support. Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted a resolution attempts. Find...