Job Title: Learning & Development Specialist-Technical

Reports To: Learning & Development-Supervisor

Position Location: Vernon Hills, IL

Work Type: Hybrid

FLSA Status (Exempt/Non-Exempt): Exempt



Position Summary:

The Learning & Development Specialist is responsible for supporting the design, delivery, and continuous improvement of training programs for customer service and technical/application support teams. Reporting to the L&D Supervisor, this role ensures frontline employees are equipped with the product knowledge, technical expertise, and troubleshooting skills needed to deliver high-quality support. The specialist executes onboarding, upskilling, and coaching initiatives, contributes to quality monitoring and knowledge management, and partners with supervisors to address performance gaps. Leveraging data insights and AI-enabled tools, this role helps drive improvements in customer experience, opera...