Location
Vernon Hills
Posted
May 02, 2026
Commute
Local Area
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Job Description
Job Title: Learning & Development Specialist-Customer Experience
Reports To: Learning & Development -Supervisor
Position Location: Vernon Hills, IL
Work Type: Hybrid
FLSA Status (Exempt/Non-Exempt): Exempt
Position Summary:
The Learning & Development Specialist – Customer Experience is responsible for supporting the design, delivery, and continuous improvement of training programs for customer service teams. Reporting to the L&D Supervisor, this role ensures frontline employees are equipped with the communication, soft skills, and service knowledge required to deliver high-quality customer experiences. The specialist executes onboarding, upskilling, and provides ongoing coaching to reinforce learning in live environments. Additionally, the role contributes to quality monitoring and knowledge management, partnering with supervisors to address performance gaps. Leveraging customer feedback, operational data, and AI-enabled t...
Reports To: Learning & Development -Supervisor
Position Location: Vernon Hills, IL
Work Type: Hybrid
FLSA Status (Exempt/Non-Exempt): Exempt
Position Summary:
The Learning & Development Specialist – Customer Experience is responsible for supporting the design, delivery, and continuous improvement of training programs for customer service teams. Reporting to the L&D Supervisor, this role ensures frontline employees are equipped with the communication, soft skills, and service knowledge required to deliver high-quality customer experiences. The specialist executes onboarding, upskilling, and provides ongoing coaching to reinforce learning in live environments. Additionally, the role contributes to quality monitoring and knowledge management, partnering with supervisors to address performance gaps. Leveraging customer feedback, operational data, and AI-enabled t...