Position: Specialist, IT Support & Incident Management

Level: MTN Level 2

Function: MobileMoney Limited (MML)

Department: MML Technology

Location: Accra

Reports to: Manager, IT Service Management

Job Summary:

The Specialist, IT Support & Incident Management is responsible for managing all incidents, events and problems identified in the technology environment in the OpCo, right from identification and analysis to resolution and logging. The purpose of the role is to ensure service continuity by reducing and ultimately stopping risks posed by known/unknown problems and events.

Job Context