Specialist II, Technical Product Support

POSITION PROFILE
Provides high level pre and post-sales support for technicians, sales staff, system engineers
and system analysts. Specializes in complex technical aspects of digital copier devices, related
utilities and connectivity for the advanced diagnosis, maintenance, repair and configuration of
printers, digital copiers and enablers. Supports the DSC Manager in oversight of daily
operations, including monitoring and evaluating staff performance and training individual staff
members.

JOB DUTIES AND RESPONSIBILITIES
• Monitors and evaluates the performance of staff members within area of responsibility and
reports performance to the manager
• Trains and guides staff members in specialized support of designated equipment and
software
• Mentors team members; this includes training and the development of training tools to
help elevate a team member’s technical and/or networking knowledge