Responsibilities

• Timely follow up on aging accounts for post collection
• Pre-due date courtesy calls for pre-collection
• Provide accurate and timely information processing
• Utilize knowledge and system resources to walk through customers and verify symptoms and issues
• Review and release orders related to assigned accounts that are placed on hold in a timely manner
• Assess the account standing and provide appropriate recommendation for orders/shipments that are placed on hold
• Maintain and administer customer account database through system tool
• Ensure required information is entered into central database pertaining to customer issues or requests
• Individual transaction management based on client agreement
• Escalate technical or non-technical problems that are unable to be resolved on the spot to the proper escalation channel
• Escalate delinquent customers to team leader, supervisor and...