Req. ID: JR96264 Specialist, Global People Services (HR)

AI Enablement and Digital Transformation

• Support the PROX Lead in accomplishing global initiatives that enable the use of AI, automation, and digital tools to improve GPSS service delivery and user experience.
• Identify people-services use cases suitable for AI enablement, automation, and self-service, based on demand patterns and operational difficulties.
• Support pilots, UAT, and rollout of AI-enabled and digitally improved solutions, including documentation and adoption support.
• Assist with change activities such as communications, knowledge updates, and user mentorship.

Efficiency Improvement & Process Optimization

• Support efficiency initiatives aimed at reducing manual effort, cycle time, and repeat inquiries.
• Analyze workflows and service processes to identify inefficiencies and improvement opportunities.
• Track and report effic...