📍 Jobs Near Me
For Job Seekers For Employers
📍

HiringNearMe.work

Local Jobs, Zero Commute

Jobs
Home › Jobs Near Canada › Specialist GIAC Insights
📍 Local Job Near You

Specialist GIAC Insights

🏢
Meloche Monnex Inc.
📍 Montréal, Canada
📍
Location Montréal
📅
Posted June 14, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

Description

:


Main responsibilities

Under the supervision of the Senior Manager, GI Journey and Distribution Insights, the specialist will be involved in the following key activities:

  • Analyze call center performanceIdentify relationships between customer interactions and transactions (conversion, digital deflection, multi-call journeys)
  • Enhance explainability of resultsConnect transactional and behavioral data to support decisions (staffing, channel strategy, customer experience)
  • Develop advanced forecasting capabilitiesBuild and maintain models to predict call volumes and Average Handling Time (AHT), with a focus on long-term forecasting
  • Track and communicate key performance indicators (KPIs)Call volumes (received/answered), AHT, conversion, abandonment, deflection, etc.
  • Deliver advanced analyticsConduct funnel and cohort analyses to identify key performance drivers

    • Apply for This Job

    Submit Application

    Quick and secure application process

    📍 Location Details

    🌆
    City
    Montréal
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

    🔍 More Jobs Nearby

    Explore other opportunities in Montréal

    View Local Jobs