Screening incoming fraud alerts against known fraud indicators and other risk factors. Using telephonic interviewing techniques, in order to determine risk. Where fraud is confirmed block the channel to prevent further transactions and losses. Record actions taken on fraud systems. Communicate new fraud trends to Managers for further action. Investigation of fraud incidents and collection of evidence and case development. Properly documenting and maintaining chain of custody for evidence. Appropriately managing cases through investigation, and business interaction and eventual resolution and closure. Conducting proactive fraud investigations resulting in the identification of issues and the reporting of findings and remediation recommendations. Apply a variety of investigative tools and methodologies to support the investigation to determine root cause analysis. Identifying inefficiencies in internal controls and applications that could result in potential fraud. Source information ...