**About this role / What you will be doing**
The successful applicant will join a team responsible for providing the highest level of faculty support to Pearson educators, answering inquiries and building understanding with Pearson courseware and its functionality.
**As part of the team:**
+ You will aid the Faculty Support agents, coaching them, and taking escalations that require expert help, often in real time when our agents are on calls with customers.
+ You will be responsible for proactively checking in with top adoptions and engaging with at-risk adoptions that need added support.
+ The successful candidate will also handle course builds and guidance for accounts where business calls for a higher service level.
+ Whether supporting the agents, dealing with escalations that need careful handling, assisting with special adoptions, or running instructor onboarding sessions, this position requires leadership, strong time management, resourcefulness, and excellent ...