Location
Columbus
Posted
June 18, 2026
Commute
Local Area
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Job Description
**CULTIVATE A BETTER WORLD**
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
**THE OPPORTUNITY**
As the Specialist, Customer Incident, you will respond to Customer Incidents received primarily from the Customer Service Team and our restaurants through the Online Customer Incident Reporting site. They respond to Customer Incident concerns in a diplomatic but consistent manner with three objectives in mind: (1) protecting the Chipotle brand; (2) providing excellent customer service by following up with customers in a timely, responsive, and thoughtful way; and (3) mitigating liability, c...
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
**THE OPPORTUNITY**
As the Specialist, Customer Incident, you will respond to Customer Incidents received primarily from the Customer Service Team and our restaurants through the Online Customer Incident Reporting site. They respond to Customer Incident concerns in a diplomatic but consistent manner with three objectives in mind: (1) protecting the Chipotle brand; (2) providing excellent customer service by following up with customers in a timely, responsive, and thoughtful way; and (3) mitigating liability, c...