As a Specialist CX you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards and analyze large datasets to uncover actionable insights.
This role requires strong analytical skills, attention to detail and the ability to translate data into meaningful recommendations. You will be responsible for monitoring and reporting on key CX metrics, identifying unusual patterns in customer behavior and supporting initiatives that impact budgets, customer retention and order frequency. If you are passionate about data-driven decision-making and enhancing customer experience this is an excellent opportunity to make an impact in a dynamic and fast-paced environment.

• Support in monitoring, tracking and reporting key CX and COO metrics ensuring visibility ...