**The Position**

An exciting job opportunity is now open as a Specialist, Business Application Support in our team. The successful candidate will be responsible to support user communities for the applications under GBS with close coordination with stakeholders in Governance, Enablement, and Strategy (GES) and Process and Program Management (PPM).

**Duties and Responsibilities**

+ You will process incoming queries from Key/End-user community.
+ You will ensure timely support for any business process related concerns, errors, and/or suggestions for improvement or any single service requests.
+ You will analyze processes and system-errors, solve and/or endorse complex issues to business experts or IT colleagues for further resolution.
+ Ensure timely support for any business process updates/system releases related to improvement or any single service requests.
+ You will engage, drive, participate, and facilitate regular alignment meetings, sprints,...