Elevate customer service standards at SpaSoft by Jonas Hospitality as a Support Operations Manager. Focus on leading a talented team while managing support processes in the hospitality sector.
In this role, you will supervise technical support operations at SpaSoft Canada, ensuring effective case management and high-quality support delivery. You will act as a key escalation point for the support and implementation teams while collaborating closely with leadership to improve processes and efficiency.
Key Responsibilities:
• Lead the SpaSoft support team in service excellence
• Manage workloads and prioritize support cases effectively
• Serve as an escalation point for complex issues
• Monitor software distribution and maintain updates
• Conduct training sessions for new and existing staff
Requirements:
• College degree or relevant work experience
• Minimum two years of IT experience in hospitality
• Familiarity with networks and database management
• ...