Bilingual Technical Support Specialist English/Spanish

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Base pay range

CA$48,000.00/yr - CA$48,000.00/yr

Responsibilities

• Provide telephone and online technical support to existing customers in Canada, USA and Mexico, diagnosing and troubleshooting GPS Tracking hardware and software issues.
• Take ownership of customer issues, showing urgency to resolve problems and following up until they are fully resolved.
• Identify, analyze, and resolve customer technical problems efficiently.
• Document all inbound and outbound activities in the support ticketing system.
• Build lasting relationships with customers through excellent customer service, patience, empathy, and professionalism.
• Communicate clearly and effectively, adapting to the user’s technical level.
• Demonstrate a high level of...