Key Responsibilities

• Handle customer inquiries in Spanish (and sometimes English) via phone, email, or live chat
• Resolve customer complaints and provide accurate solutions
• Explain products or services clearly to Spanish‑speaking customers
• Document customer interactions and update records in the system
• Escalate complex issues to higher support levels when necessary
• Follow company policies and maintain professionalism at all times
• Meet performance targets (response time, customer satisfaction, etc.)