Mercier Consultancy is excited to offer an opportunity for a Spanish-Speaking Customer Service Representative for our Client's Airline Reservations Department located in Athens. In this essential role, you will provide outstanding support to our Spanish-speaking customers, assisting them with inquiries related to flight reservations, cancellations, and travel arrangements.

Your fluency in Spanish will be crucial as you guide clients through the reservation process, address any concerns, and help ensure a smooth travel experience. You will play a significant role in upholding our commitment to excellent customer service in the airline industry.

Responsibilities

• Deliver exceptional customer service in Spanish via phone, email, and chat regarding airline reservations and travel inquiries
• Assist customers with booking flights, managing changes, and processing cancellations
• Effectively resolve customer issues and complaints in a professional ma...