Mercier Consultancy MD is seeking motivated Spanish-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. This position involves delivering outstanding customer service and support to Spanish-speaking clients, helping them with inquiries related to Imperial Brands' products and services.

Key Responsibilities

• Provide professional and friendly customer support to Spanish-speaking customers via phone, email, and chat.
• Resolve product-related inquiries, order issues, and provide detailed information about Imperial Brands' offerings.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to address and resolve complex customer concerns.
• Stay updated on Imperial Brands products, promotions, and policies to provide accurate information.
• Contribute to improving customer service processes and overall customer satisfaction.