Overview

Mercier Consultancy is on the lookout for a passionate Spanish Speaking Customer Care Agent to become a vital part of our logistics services team in Greece. This role presents a thrilling chance to thrive in a fast-moving and dynamic industry, where your efforts will play a key role in enhancing the satisfaction and loyalty of our cherished Spanish-speaking clients.

Responsibilities

• Provide excellent customer support in Spanish
• Assist customers with inquiries related to logistics services, shipments, and deliveries
• Coordinate with internal teams and external logistics partners to resolve customer issues promptly
• Maintain accurate records of customer interactions and service requests within the CRM system
• Handle and resolve complaints professionally to ensure customer satisfaction and loyalty
• Stay informed about logistics processes, company policies, and service updates

Requirements ...