As a Customer Advisor , you will be the first point of contact for customers, ensuring excellence in service delivery.

Location: Lisbon (Avenida do Mediterrâneo, 1)

You will:

• Manage reservations (creating, modifying, or canceling reservations).
• Support clients via inbound and outbound calls, as well as email.
• Handle customer inquiries about services such as Flight Club, VIP, and PRM (passengers with reduced mobility).
• Assist with claims and complaints related to delays, strikes, or cancellations.
• Provide accurate, real-time information to help customers make the best decisions.
• Deliver excellent service that goes beyond customer expectations.
• Perform backoffice tasks in addition to customer-facing activities, as part of a blended model.

Your Profile:

• Fluency in Spanish (C1) and at least B2 English (spoken and written).