Global IT Service Desk Analyst (L1) Employment Type: Full-Time, 24x7 Rotational Shift Work Model: Hybrid Position Overview As an IT Service Desk Analyst, you are the face of our IT organization. You will support our diverse global workforce, resolving technical anomalies and driving digital workplace efficiency. For our multilingual tracks, you will bridge technical troubleshooting with cultural and linguistic fluency, ensuring seamless operations across our international borders. Core Technical Ecosystem: Candidates will actively support and engineer solutions within the following environment: Operating Systems: Windows 10/11, macOS (Sonoma, Sequoia, Tahoe). Identity & Access: Active Directory, Azure AD/Entra ID, Okta IAM. Unified Endpoint Management: Microsoft Intune, SCCM, Jamf Pro. Collaboration & Productivity: Microsoft 365 Suite, Google Workspace, Zoom, Slack. ITSM Tooling: ServiceNow Key Responsibilities & Performance Metrics Level 1 – Frontline Engineering & Triage Omnichannel ...