TELUS Digital is seeking a Trainer/Quality Analyst in Oviedo, Spain. This role involves delivering training sessions, evaluating agent performance, and ensuring quality assurance across multiple channels.

You will work closely with Operations leaders to enhance agent skills and improve customer experience through targeted coaching and analysis. Ideal candidates should have experience in training and quality metrics with flexibility in delivery methods.

Join us to contribute to a high-performing team dedicated to operational excellence and customer satisfaction.