What you will do
Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.

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• Communicate with customers via phone, chat & e-mail
  
• Track and follow cases to ensure they close in an efficient and timely manner
  
• Maintain high customer satisfaction, representing a major brand
  
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  
• Assist customers to manage/secure their account & passwords
  
• Set‑up repairs for hardware‑related issues
  
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
  
• Maintain high customer satisfaction
  

What you will bring

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• Fluency in Spanish
  
• Advanced English knowledge
  
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
  ...