The Spanish Customer Service Representative (Tier 1) is responsible for delivering high-quality frontline support to Bitunix's Spanish-speaking users.
This role focuses on handling general inquiries, providing accurate information about trading products and account services, and ensuring a professional, prompt, and empathetic customer experience.
As a Tier 1 agent, you will manage foundational customer requests — including account assistance, Spot and Futures trading basics, and KYC support — while escalating complex technical or compliance issues to higher tiers when necessary.
Key Responsibilities
Live Chat Responsiveness
Respond to all incoming live chat inquiries within ***** seconds, ensuring prompt and consistent engagement.
Maintain an Average Handling Time (AHT) of ***** minutes per chat, balancing speed with accuracy and user satisfaction.
Customer Inquiry Resolution
Accurately identify, troubleshoot, and resolve user concerns within Tier 1 s...