Role Overview The SDA Network Technician supports DISA-provided GIG/DISN services within the 24/7 DISA Global Operations Center environment. This role provides Tier 1/Tier 2 network sustainment, alarm monitoring, ticket management, fault isolation, incident escalation, service restoration, and situational awareness for mission-critical DoD network operations. Key Responsibilities: Create, update, and manage incident tickets using ServiceNow. -Monitor network events, alarms, and element management failures in real time across multiple monitoring tools. -Analyze alarms, correlate fault information, identify impacts, isolate root causes, and support resolution of network issues. -Support fault isolation activities, including testing, troubleshooting, fault localization, logging, and assignment. -Identify failed network elements, including systems, hardware, software, circuits, and facilities. -Coordinate with internal teams, customers, government stakeholders, and service providers to res...