Role Overview

The Spa Manager is responsible for the overall leadership and performance of the spa. This role combines operational excellence, people leadership, guest experience management, and strong commercial acumen. The successful candidate will act as both a strategic leader and hands‑on operator, ensuring the spa runs efficiently while consistently exceeding guest expectations.

Key Responsibilities

1. Operations & Service Excellence

• Oversee day-to-day spa operations, ensuring smooth scheduling, optimal room utilization, and efficient therapist deployment.
• Develop, implement, and continuously improve Standard Operating Procedures (SOPs) for all treatments and guest touchpoints.
• Ensure full compliance with hygiene, sanitation, and safety standards, particularly for nail care, facial equipment, and treatment rooms.
• Monitor service quality through regular checks, guest feedback, and mystery audits.