Spa Facilities Assistant: Part-Time
Location: Hoar Cross Hall, Staffordshire

The Role

To deliver exceptional guest service by supporting the daily operations of the Hotel and Spa. The Spa Facilities Assistant plays a vital role in maintaining high standards of cleanliness, safety, and functionality across all spa and hotel areas, while providing knowledgeable, professional, and courteous customer care. You will contribute to the overall guest experience by ensuring smooth operations, efficient communication between departments, and a consistent focus on guest satisfaction. You will also support revenue generation by upselling services, adhering to budget targets, and assisting in the control of financial procedures.

Key Responsibilities

• Providing exceptional customer service, ensuring every guest feels welcome and valued
• Monitoring and maintaining pool and spa areas to ensure they meet quality and safety standards