Overview

Sorting Center - Workforce Management Planner (Calamba, Laguna) - Operations, SPX Express. Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication while ensuring forecast alignment with strategic goals.

Responsibilities

• Responsible for forecast modeling, capacity planning, collaboration and effective communication while ensuring forecast alignment with strategic goals.
• Overall oversight of WFM tasks and strategies to include forecasting and capacity planning, scheduling, and real-time monitoring.
• Interface with leaders to understand the fast-changing business needs and make updates where necessary.
• Lead projects and improvements to drive efficiencies in the team.
• Coordinate with third-party partners on headcount requirements and monitor agency performance and compliance.
• Conduct monthly business performance reviews with ...