Job Description:

• Lead and oversee daily sorting center operations including inbound, sorting, and outbound processes to ensure parcels are processed accurately and dispatched on time.
• Manage and develop frontline operational teams, including shift leaders and operators, to maintain high productivity and operational discipline.
• Monitor key operational KPIs such as throughput, on-time dispatch, sorting accuracy, and backlog, and drive actions to improve performance.
• Identify operational bottlenecks and lead process improvement initiatives to enhance sorting efficiency and reduce operational costs.
• Collaborate with Linehaul, Last Mile, Network Planning, and other cross-functional teams to ensure seamless parcel flow across the logistics network.
• Lead peak planning and capacity management to support high parcel volume growth during campaigns and peak seasons.
• Drive operational excellence through SOP...