Elevate your career with Notified as a Supervisor in Solutions Support, based in Toronto. Lead ticket management and customer support strategies in a hybrid work model.
The Supervisor, Solutions Support role at Notified requires monitoring daily service execution by specialists. You'll actively assist during busy periods, acting as an escalation point for urgent tickets. This role involves collaborating with various internal teams while ensuring performance and process adherence for exceptional customer experience.
Key Responsibilities:
• Oversee and support global Solutions Support Specialists
• Ensure timely execution of service tickets and client SLAs
• Collaborate with technical teams on platform issues
• Manage client escalations and resolutions efficiently
• Track and report desk needs and issue prevention strategies
Requirements:
• Bachelor’s degree or equivalent experience required
• 4 years of professional experience mandated
• 1 year of manage...