**Designation- Solutions Delivery Analyst**

**Key Expectations**

+ Execute ongoing operations tasks with high ownership and accountability.
+ Identify operational inefficiencies and drive continuous improvement initiatives.
+ Ensure accurate and timely resolution of participant and plan administration issues.
+ Deliver work in line with client SLAs and quality standards.
+ Actively collaborate with cross functional and cross shore teams to meet client requirements.
+ Contribute effectively to daily huddles, status meetings, and stakeholder discussions.

**Required Skills**

+ Strong understanding of client plan provisions, processing guidelines, and SLA metrics.
+ Ability to perform complex benefit processes and calculations requiring analysis and interpretation.
+ Strong analytical and problem-solving skills for researching and resolving complex benefits issues.
+ Proficiency in MS Office applications (Excel, Word, PowerPoint)....