Solutions Delivery Analyst
Key Expectations
Execute ongoing operations tasks with high ownership and accountability.
Identify operational inefficiencies and drive continuous improvement initiatives.
Ensure accurate and timely resolution of participant and plan administration issues.
Deliver work in line with client SLAs and quality standards.
Actively collaborate with Cross functional and cross shore teams to meet client requirements.
Contribute effectively to daily huddles, status meetings, and stakeholder discussions.
Required Skills
Strong understanding of client plan provisions, processing guidelines, and SLA metrics.
Ability to perform complex benefit processes and calculations requiring analysis and interpretation.
Strong analytical and problem-solving skills for researching and resolving complex benefits issues.
Proficiency in MS Office applications (Excel, Word, Power Point).
Good written and verbal communication skills are important.
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