Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costs Prevent wastage and identify process improvements to contain and reduce costs Implements customer service solutions demonstrating the shared values My work is my signature and My word is my bond. Manages and takes accountability for the implementation and maintenance of Treating Customers Fairly (TCF) outcomes for customer service delivery across area of responsibility. Investigates and understands customer needs to enable delivery of a quality service. Keeps all stakeholders well informed of status of design effort and serves as liaison between Portfolio Manager, Project Manager and Systems Analyst. Reviews the status reports of team members and addresses issues as appropriate. Generates technical risk and architecture decision log and reports when required. Ensures the Solutions Architecture team contributes to company...