Description
Ring & Blink Customer Service Technology is looking for a Solutions Architect to design and deliver AI-powered customer service systems at scale. This role sits at the intersection of Amazon Connect, Salesforce, and large language model (LLM) services, architecting the intelligent layer that powers voice AI, chat automation, and self-service experiences for millions of Ring and Blink customers.

You will own the end-to-end technical architecture for our contact center AI stack: designing LLM integration patterns with Amazon Bedrock, building AI agent orchestration across voice and chat channels, and driving the convergence of our Salesforce CRM and Amazon Connect platforms into a unified, AI-native system. This is not a traditional infrastructure role. You are the person who translates business problems into AI-powered solutions, validates them with data, and ships them into production.

We are a team that builds fast, measures everything, and treats AI a...