Solution UX Lead (Principal UX Designer)

We are looking for a collaborative and inspiring individual to join our diverse, interdisciplinary and international Customer Experience and Solution Design (CXSD) Chapter of more than 50 designers. The CXSD team supports all business areas with four main sub‑chapters: CX research & strategy, Digital Design & User Testing Services, Solution Management, and Physical & Sustainable Design.

Background

The Solution UX Lead is responsible for leading the user experience, planning, coordination, and design delivery for complex healthcare solutions across multiple products, services, and customer touchpoints. This role acts as the design backbone for solution development, ensuring that customer needs, business objectives, regulatory context, technical feasibility, and delivery constraints are translated into coherent, high‑quality experiences for users and customers. The Solution UX Lead partners closely with Product Ma...