Job Summary

The Solution Delivery Manager (SDM) plays an integral and wide‑ranging role in the delivery of technology projects and programs across the Risk Management/SQM/GCO portfolio. The SDM focuses on delivering programs and projects in support of (but not always limited to) products used by our CBS teams to run and deliver our business. The SDM is a Product Owner and technical expert in the technologies which support their particular function.

Essential Functions of the Job

• Understand the relevant functional area of Service Quality Management (SQM), gained through a combination of program delivery/implementation and support.
• Manage the delivery of IT projects, budgets, forecast and strategic roadmaps.
• Manage stakeholders across the CBS and service line landscape regarding SQM initiatives, with a particular focus on development of core software in support of the business, technical integration, and vendor implementations.
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