Location
johannesburg
Posted
June 04, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Responsibilities:
Requirements:
- Provide software & hardware support on all our products.
- Build solid business relationships with our clients.
- Manage and execute all service calls and new installations (hardware & software) in the set time-frames and ensure the profitability thereof.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer queries.
- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers and the development team.
- Ensure the proper recording and closure of all issues.
- Complete onsite networking fault prevention, as well as resolved onsite challenges.
- Prepare accurate and timely reports.
Requirements:
- 2 years experience in the time & attendance/access control field would be ideal.
- Must have at least 2 years' telephonic, call cen...