Software Maintenance Engineer (Spoken Japanese, Technical Support)
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Job Description
The Red Hat Customer Experience and Engagement (CEE) team is looking for several Software Maintenance Engineers to join us in Tokyo, Japan.
You will be responsible for prioritizing assigned work and resolve routine to semi-routine issues with limited complexity. You will support software maintenance efforts and collaborates with global teams to ensure consistent software updates and patches. The role supports critical software maintenance tasks while developing proficiency in troubleshooting and debugging.
What will you do
Ensure that customers get the maximum value from and easily use our products and subscriptions.
Support customers by responding within the designated service-level agreement to inquiries.
Handle direct customer engagement via phone, web, ensuring professional, and empathetic communication
Exceed customer expectations by providing outstanding customer service, maintaining proactive co...