Required Travel: Minimal

Location: ((reqLocation))

In one sentence

In this role, you will gain hands‑on exposure to L2 operations, building a deep understanding of real‑world processes from the ground up. On‑desk experience is essential—you’ll learn how things truly work before transforming them. Using these insights, you will design and develop intelligent automation solutions that progressively evolve Service Desk/L1/L2 into a fully agentic, AI‑driven model—our ultimate vision. By being directly involved in day‑to‑day operations, you’ll be empowered to create smarter, more effective automation that solves real problems, delivers measurable impact, and drives innovation at scale.

What will your job look like?

• You will work in the operations and application support team, ticket management, vendor coordination, and call handling. Resolve issue collaboration, and add value through participation in peer code reviews, provide comments and s...