We Are Wizeline , a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right people and the right ideas, there’s no limit to what we can achieve. Sounds awesome, right? Now, let’s make sure you’re a good fit for the role. Must-have Skills Advanced-Intermediate proficiency in building and maintaining NICE CXone Studio scripts (call flows, IVR, routing logic). Strong understanding of ACD, IVR, skill‑based routing, and omnichannel workflows. Experience integrating CXone with backend systems through REST APIs, event flows, and data actions. Familiarity with WFM, QM, call recording, and other contact‑center platform modules. Ability to troubleshoot platform issues using logs, monitoring tools, and call trace/debug ut...