Job Role: Senior Development Support Engineer Job Type: Full-time

Location : Bangalore

Department : Technical support

Key Responsibilities

Technical Support

Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes,

Docker, and CI/CD pipelines

• Provide recommendations for best practices in DevOps workflows
• Assist with complex setup, configuration, and troubleshooting of tools and environments
• Customer Engagement:
• Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues
• Actively engage with customers to understand their challenges and provide tailored solutions.
• Contribute to documentation and knowledge bases to ensure customers can self-serve when possible