Amazon's mission is to be 'Earth’s most customer-centric company,' and our award-winning Customer Service (CS) team is a key part of that mission. Amazon CS is among the world's largest customer service organizations, with tens of thousands of Customer Service Associates providing world-class support around the clock in over 20 languages. The Concessions team enhances CS by developing sophisticated products for both customers and Customer Service Associates. These solutions enable seamless self-service and automation for customers, while allowing associates to effectively address issues through intuitive, human-centered design.
We are seeking a talented leader with strong technical and management background to join our Customer Experience Products organization on the CS Concessions Tech team. In this role, you will lead a team that is reimagining how we remediate Amazon customers in a Native AI-world, leading the redesign and revamp of the 15 year old monolith. You will have the op...