Key Responsibilities

Respond promptly and professionally to customer messages on Instagram DMs and WhatsApp

Provide accurate product information (pricing, sizing, fabric, availability, delivery timelines)

Assist customers with product recommendations

Handle order-related inquiries, follow-ups, and basic customer support

Track customer inquiries and report common questions or issues

Qualifications

Bachelor’s degree in Marketing, Communications, Media, or related field

Strong written communication skills

Familiarity with Instagram and WhatsApp Business

Good understanding of brand communication and social media trends

Experience

Minimum 1 year of experience in social media management, digital engagement, brand communication, or a related role

Experience handling Instagram DMs and WhatsApp interactions for a brand or business

Prior experience in fashion, retail, or e-...